1. Warranty Scope

At Ewheel Mobility SL, we are committed to offering high-quality products. The duration of the warranty will depend on the type of product purchased:

- Products with a 3-year warranty (36 months): those expressly indicated on our website and commercial documentation:
Specifically for Premium category chargers

- Products with a 1-year warranty (12 months) in categories such as:
• Accessories
• Wheels
• Batteries, BMS and Chargers (non-premium)
• Consumables and Tools
• Electronics
• Brakes
• Mechanics
• Moldings
• Motor and components
• Lighting
• Fork and suspension

Yes otherwise, if the item does not present any problem or the problem is caused by improper handling, it will be returned to the customer and they will have to pay the collection and delivery fees as well as the verification and handling costs.

In the event that the item requires specific materials for verification, the company reserves the right to charge for material costs, always notifying the customer in advance, if it does not comply with the warranty terms.

You can contact our technical support at Contact Us at +34 622 29 66 52 from 9:00 to 17:00 Monday to Friday to process the warranty.

You can also request the legal documentation regarding the warranty policies.

-Warranty Policy niu

Warranty Niu. Click here.

Process warranty for your scooter: https://niu.b2x.com/

- For the Scooters of the brand Smartgyro

For a period of 2 years for purchases of new products before January 1, 2022, and 3 years for purchases after that date.


-For electric bicycles of the Viketory brand

3 years
Chassis main (including the Charger of Battery, the frame, the Fork front, the handlebar, the main electrical system).
2 years
Batteries, front and rear lights.
6 months
Accessories (including the Brakes, brake discs, cables, levers, shifters, throttle, and other non-consumable parts)
3 months
Consumable parts (including tires, inner tubes, chain, pedals, brake pads, fenders, decorative covers, kickstand, and grips)

The warranty covers manufacturing and material defects under normal use conditions.

2. Coverage

This warranty covers:
- Material or manufacturing defects (example: defective welds on a Fork).
- Functional failures during normal use of the product (example: electronic failure in a kit of Controller/display).

3. Exclusions

Not covered by this warranty:
- Damage resulting from misuse, abuse, negligence, or accidents.
- Natural wear and tear of the product due to regular use.
- Products that have been modified or repaired by unauthorized personnel.
- Damage caused by an installation or incorrect handling.
- Damages caused by the connection or use of the product with defective or non-specification third-party equipment or components.
- Damages caused by the connection or use of the product with defective or non-specification third-party equipment or components.

4. Warranty Claim Procedure

Yes the product presents a covered defect:
1. Contact our technical service.
2. Provide your order number, description of the problem, and graphic material (photos or video).
3. Our team will evaluate your case and, Yes if applicable, will indicate the return or replacement procedure.

5. Available Solutions

After the evaluation, Ewheel Mobility SL may offer:
- Product repair.
- Delivery of a coupon for the value of the defective product to be redeemed in a future purchase.

6. Shipping Costs

Ewheel Mobility SL will cover the shipping costs for returns that fall within the warranty terms.

7. Limitation of Liability

The liability of Ewheel Mobility SL is limited to the value of the purchased product. We are not responsible for indirect, incidental, or consequential damages arising from the use of the product.

8. Modifications

We reserve the right to modify or update this warranty policy at any time. Modifications will be published on our website and will apply only to products purchased from the date of publication.

9. Contact Us

For additional inquiries:
- Phone: +34 622 296 652
- Email: sat@ewheel.es
- Web: https://ewheel.es


Signed: MANAGEMENT

The department responsible for this purpose is the Technical Support Service, which will verify the problem of the item by reviewing it either by phone or in our laboratory Yes if it is not possible by phone, having previously collected the item from the customer.

In the event that the item, once checked by our technicians, is verified to meet the warranty requirements, the product will be repaired, replaced, or refunded as soon as possible.

Yes on the contrary, if the item does not present any problem or the problem is caused by mishandling, it will be returned to the customer and they must pay the collection and delivery charges as well as the verification and handling costs.

If the item requires specific materials for verification, the company reserves the right to charge for material costs, always notifying the customer in advance, in case it does not meet the warranty terms.

You can get in Contact Us with our technical support service at +34 622 29 66 52 from 9:00 to 17:00 Monday to Friday to process the warranty.

You can also request the legal documentation regarding the warranty policies.