1. Scope of the Warranty

At Ewheel Mobility SL we are committed to offering high-quality products. The duration of the warranty will depend on the type of product purchased:

- Products with a 3-year warranty (36 months): those that are expressly indicated on our website and commercial documentation:
In detail to the Premium category chargers

- Products with a 1-year warranty (12 months) in categories such as:
• Accessories
• Wheels
• Batteries, BMS and Chargers (non-premium)
• Consumables and Tools
• Electronics
• Brakes
• Mechanics
• Moldings
• Motor and components
• Lighting
• Fork and suspension

Yes otherwise the item does not present any problem or said problem is caused by mishandling, it will be returned to the customer and they must pay the collection and delivery fees as well as the verification and handling costs.

In the event that said item requires specific materials for said verification, the company reserves the right to charge for material expenses, always notifying the customer in advance, in case it does not comply with the warranty terms.

You can contact Contact Us with our technical support service at +34 622 29 66 52 from 9:00 to 17:00 from Monday to Friday to process the warranty.

You can also request the legal documentation regarding the warranty policies.

-For the Scooters brand NIU

Warranty Niu. Click here.

- For the Scooters brand Smartgyro

For a period of 2 years for purchases of new products prior to January 1, 2022, and 3 years for purchases after that date.


-For the electric bicycles of the Viketory brand

3 years
Chassis main (including the Charger of Battery, the frame, the front Fork, the handlebar, the main electrical system).
2 years
Batteries, front and rear lights.
6 months
Accessories (including the Brakes, brake discs, cables, levers, gears, throttle, and other non-consumable parts)
3 months
Consumable parts (including tires, inner tubes, chain, pedals, brake pads, mudguards, decorative covers, kickstand, and grips)

The warranty covers manufacturing and material defects under normal use conditions.

2. Coverage

This warranty covers:
- Defects in materials or manufacturing (example: defective welds in a Fork).
- Functional failures during normal product use (example: electronic failure in a kit of Controller/display).

3. Exclusions

Not covered by this warranty:
- Damage resulting from misuse, abuse, negligence, or accidents.
- Natural wear and tear of the product due to regular use.
- Products that have been modified or repaired by unauthorized personnel.
- Damage caused by incorrect installation or handling.
- Damage caused by connecting or using the product with defective third-party equipment or components or out of specification.
- Damage caused by connecting or using the product with defective or out-of-specification third-party equipment or components.

4. Procedure to Claim the Warranty

Yes the product shows a covered defect:
1. Contact our technical service.
2. Provide your order number, description of the problem, and graphic material (photos or video).
3. Our team will evaluate your case and, Yes if applicable, will inform you of the return or replacement procedure.

5. Available Solutions

After evaluation, Ewheel Mobility SL may offer:
- Product repair.
- Issuance of a coupon for the value of the defective product to redeem in a future purchase.

6. Shipping Costs

Ewheel Mobility SL will cover the shipping costs for returns that fall within the warranty terms.

7. Limitation of Liability

The responsibility of Ewheel Mobility SL is limited to the value of the purchased product. We are not responsible for indirect, incidental, or consequential damages arising from the use of the product.

8. Modifications

We reserve the right to modify or update this warranty policy at any time. Modifications will be published on our website and will apply only to products purchased from the date of publication.

9. Contact Us

For additional inquiries:
- Phone: +34 622 296 652
- Email: sat@ewheel.es
- Website: https://ewheel.es


Signed: MANAGEMENT

The department responsible for this purpose is the Technical Support Service, which will verify the problem of the item by reviewing it either by phone or in our laboratory Yes if it is not possible by phone, having previously collected the item from the customer.

In the event that the item, once checked by our technicians, is verified to meet the warranty requirements, the product will be repaired, replaced, or refunded as soon as possible.

Yes on the contrary, if the item does not present any problem or the problem is caused by mishandling, it will be returned to the customer and they must pay the collection and delivery charges as well as the verification and handling costs.

If the item requires specific materials for verification, the company reserves the right to charge for material costs, always notifying the customer in advance, in case it does not meet the warranty terms.

You can get in Contact Us with our technical support service at +34 622 29 66 52 from 9:00 to 17:00 Monday to Friday to process the warranty.

You can also request the legal documentation regarding the warranty policies.