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Refund policy

Returns and Right of Withdrawal

It is very important that at the time of receiving the order, the customer inspects all packages. In case of any visible damage, it should be recorded on the delivery note that is returned signed to the delivery staff. The customer can also refuse the product, noting the reason on the delivery note. Yes additionally informs us as soon as possible, we will try to replace the item as soon as possible.

With the signature of the delivery note, the customer assumes responsibility for the product. In curbside deliveries, the customer also assumes any incidents arising from the transfer to the interior of the home or its installation.

In case of hidden damage (not visible externally), it must be notified within a maximum period of 24 hours from the receipt of the order. After this period, EWHEEL MOBILITY, S.L. will not be responsible for damages caused during shipping.

Customers who purchase products through the store can withdraw from the contract without the need to justify their decision.

Send an email to sat@ewheel.es with your order details and explaining your case so that the return can be processed. 

EWHEEL MOBILITY S.L.
Carr de Madrid, 114, 30500 Molina de Segura, Murcia.

For any questions or to request a return, you can write to us at sat@ewheel.es indicating in the subject "RETURN", or contact us via WhatsApp at 622296652. We will assist you as soon as possible.

The maximum period to communicate the withdrawal is 14 calendar days from the date of receipt of the order. The customer must return the products in perfect condition (not damaged, not used, not soiled, and unopened), properly protected and in their original packaging.

Yes does not return the product in its original packaging, a handling cost of 6 € will be deducted.

Before returning the product, the customer must ensure that it is properly packed and sealed, inside a sturdy box that protects it during transportation.

Additionally, the customer must include a sheet inside the package with their full name and the order number, so that we can identify the return and process it as quickly as possible.


Additional Conditions

  • Yes if the customer does not comply with these return conditions, their return will not be processed.
  • In that case, Yes wishes for us to resend the product(s), the customer must bear the corresponding shipping costs.
  • The company reserves the right to reject the return Yes detects that the product has been damaged by the customer (and not due to a manufacturing defect).

Once the products are received and their good condition is verified, the corresponding amount will be refunded, using the same payment method used for the purchase.

The return costs that may correspond to the customer will be equivalent to the applicable ordinary transport rate, unless otherwise indicated by the nature of the product.

The right of withdrawal will not apply in the following cases:

  • Customized products or products made according to customer specifications.
  • Products that have expired within the withdrawal period.
  • Products that are not in perfect condition.